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FAQ

HOW CAN I ORDER GENETIC TEST?

You can order genetic test in our online store or on printed laboratory form.

 

WHERE DO I GET SAMPLING MATERIAL?

You can order it free on our website or write an email to info@eurovetgene.com.

 

HOW TO COLLECT SAMPLES?

DNA analysis is performed on blood sample or cheek swab. Details about collecting samples are sent to you with sampling material. You can also find full instructions on our website.

 

NOTE: When collecting buccal swab samples, please strictly follow the instructions.

 

HOW TO SEND SAMPLES?

After you have collected your samples, send them together with the order form in a padded envelope to our address:

 

EVG, molecular diagnostics, d.o.o.
Taborska ulica 8
SI-2000 Maribor
Slovenia

 

WHAT TO DO, IF THE SAMPLE DOES NOT CONTAIN ENOUGH DNA TO COMPLETE THE TEST?

You will be informed about sample issues by e-mail. We will ask you to collect a new sample and send it to us. We advise to collect a blood sample the second time.

 

CAN I TAKE BUCALL SWAB SAMPLES FROM A PUPPY?

Sampling of buccal swabs in puppies younger than 8 weeks (before weaning) is not recommended due to the possibility of cross contamination between mother and puppies or puppies within the same litter. In case of receiving buccal swab sample from such animals it will be sender's sole responsibility for a risk of incorrect results. We strongly advise to send blood samples from suckling animals.

 

HOW CAN I PAY?

Payment for tests can be made by bank transfer or by PayPal. Details for the bank transfer are:

 

Bank: NOVA KREDITNA BANKA MARIBOR, d.d.
IBAN: SI56 0451 5000 1651 060
SWIFT: KBMASI2X

 

When using PayPal you will receive a PayPal Invoice to your e-mail address and there is a 3,4% + 0,5 EUR provision charged. Please mark the order form appropriately, if you would like to use PayPal as a payment method.

 

WHEN DO I PAY?

If you made an order in our online store you will pay in the last step of your purchase.

If you ordered our services on printed order form, you will receive an e-mail from us when your tests are completed. At the same time, we will send you an invoice for our services.

 

WHEN DO I RECEIVE TEST RESULTS?

The test report summary is sent to you by e-mail after you complete the payment. Full test reports are sent to you by post.